Terms of Service

Effective Date: December 13, 2025

Welcome to the website and services operated by Cantu Family Farms, LLC (“Company,” “we,” “us,” or “our”). By accessing or using our website, placing an order, or using any of our services, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the site.

1) Eligibility & User Responsibilities

By using our site, you confirm that:

  • You are at least 18 years old (or have legal permission to use the site).

  • You will provide accurate, current information during checkout and communications.

  • You will not use the site for unlawful, abusive, or fraudulent purposes.

You are responsible for maintaining the confidentiality of your account information (if applicable).

2) Products, Services, and Availability

  • We may offer products and/or services related to our business operations.

  • Availability may change at any time. We reserve the right to limit quantities, discontinue items, or update listings without notice.

We try to display product/service details accurately, but we do not guarantee that all descriptions, images, or pricing will always be error-free.

3) Pricing & Errors

  • Prices are shown at checkout.

  • If a pricing or listing error occurs, we may cancel the order and issue a refund.

  • We may correct errors, update information, or change pricing at any time, even after an order is submitted.

4) Orders & Acceptance

Submitting an order does not guarantee acceptance. We may refuse or cancel an order for reasons including but not limited to:

  • suspected fraud or unauthorized activity,

  • verification issues,

  • shipping restrictions,

  • product/service unavailability,

  • errors in pricing or listing information.

If we cancel an order after payment, we will refund you to the original payment method.

5) Payments

We accept payments via:

  • PayPal

  • Stripe (card payments processed via Stripe)

Payments must be successfully processed before an order is confirmed. For details, please review our Payment Policy.

6) Shipping & Delivery

Shipping timelines, cutoff times, flat-rate fees, and delivery estimates are described in our Shipping Information page.
Delivery estimates are not guarantees and may be affected by carrier delays, weather, or incorrect address information.

7) Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.
By placing an order, you agree to follow the process and eligibility rules described there.

8) Intellectual Property

All content on this site (text, graphics, logos, images, layout, design, and other materials) is owned by or licensed to the Company and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit site content without written permission, except for personal, non-commercial use.

9) Prohibited Uses

You agree not to:

  • violate any laws or regulations,

  • attempt unauthorized access to the site or systems,

  • upload malware, spam, or harmful content,

  • scrape, disrupt, or overload the website,

  • use the site to impersonate others or commit fraud.

We may suspend or block access if we believe you violated these Terms.

10) Third-Party Services & Links

Our site may use third-party services (including payment processors) or link to third-party websites. We are not responsible for third-party content, policies, or practices. Your use of third-party services is subject to their own terms.

11) Disclaimer of Warranties

The site and services are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12) Limitation of Liability

To the maximum extent permitted by law:

  • The Company will not be liable for indirect, incidental, special, consequential, or punitive damages.

  • Our total liability for any claim will not exceed the amount paid to us for the relevant order or service that gave rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13) Indemnification

You agree to indemnify and hold harmless the Company from claims, damages, liabilities, and expenses (including legal fees) arising from:

  • your use of the site,

  • your violation of these Terms,

  • your violation of any rights of another party.

14) Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the site after changes means you accept the updated Terms.

15) Governing Law

These Terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law rules.

16) Contact Information

Cantu Family Farms, LLC
Address: 17706 W Gettysburg, Kerman, CA 93630
Phone: (559) 846-9607
Email: [email protected]