Privacy Policy

Effective Date: December 13, 2025

Cantu Family Farms, LLC (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or services.

By using our site, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect the following types of information:

A. Information you provide to us

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details and customer support messages

B. Payment information

  • Payments are processed securely through PayPal and Stripe.

  • We do not store your full payment card details on our servers. Payment data is handled by the payment processors.

C. Automatically collected information
When you use our website, we may automatically collect:

  • IP address

  • Device type and browser type

  • Pages visited, time spent, clicks, and referring/exit pages

  • Approximate location (based on IP)

  • Cookies and similar tracking technologies

2) How We Use Your Information

We use information to:

  • Process orders and deliver services

  • Send order confirmations, updates, and customer support responses

  • Improve website performance, security, and user experience

  • Detect fraud, prevent abuse, and protect our platform

  • Send marketing communications only if you opt in (where applicable)

3) How We Share Your Information

We do not sell or rent your personal information to marketers.

We may share limited information only when necessary:

  • Payment processing: PayPal and Stripe to complete transactions

  • Service providers: shipping carriers, website hosting, analytics, customer support tools (only what’s needed to do the job)

  • Legal compliance: when required by law, court order, or valid government request

  • Business protection: to enforce our Terms of Service, prevent fraud, or protect rights and safety

4) Cookies & Tracking Technologies

We may use cookies and similar technologies for:

  • Basic site functions (cart/checkout where applicable)

  • Analytics and performance monitoring

  • Security and fraud prevention

You can disable cookies in your browser settings, but some features may not function properly.

5) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

6) Data Retention

We retain personal information only as long as needed to:

  • fulfill orders/services,

  • provide customer support,

  • comply with legal and tax requirements,

  • resolve disputes, and enforce agreements.

7) Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal data (subject to legal obligations)

  • Opt out of marketing emails (unsubscribe link or by contacting us)

To make a request, contact us using the details below.

8) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children.

9) Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the site means you accept the updated policy.

11) Contact Information

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Cantu Family Farms, LLC
Address: 17706 W Gettysburg, Kerman, CA 93630
Phone: (559) 846-9607
Email: [email protected]